Exchange and return are guaranteed rights for all our customers and include all products that we offer in our store.
All products displayed in our store are subject to the exchange and return policy according to the terms and conditions set out on this page.
Returns or exchanges are possible if the product is in the same original condition as when purchased and is packaged in the original packaging.
The exchange or return request will be approved within 3 business days.
If the return and exchange request is approved, the representative will reach the customer within 3-5 business days.
Please send a message via WhatsApp to the number shown on the shipping label in order to request a return or exchange , or contact us via the Contact Us page to request a return or exchange.
Please photograph the product and send it, specifying the city, address, and order number, so that it can be replaced with another product if the product is damaged, has a specific defect, or is not used as agreed.
The customer will receive a full refund if the product they received is completely different from the product description on our website's product page.
We are not responsible for any expectations regarding the use of products by the customer that are not mentioned on the product page of our website.
